Trustpilot
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhishing Scam is present in the reviews on many stores on the TrustPilot site and they are not doing much to prevent it.
- You can find good reviewed companies
- Confidence lever is low in how true reviews are
- Phishing scam in the reviews is not being prevented
Preferred solution: Let the company propose a solution
User's recommendation: Chinese companies don't offer phone support. If you see in the reviews for a store that someone found a support phone and got a refund by calling it - be aware of the Phishing Refund Scam!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Copenhagen, CopenhagenAvoid at all costs
Preferred solution: Out of business
Do not purchase, we need larger tee public t- shirts exchange and they Have no customer support number and I have tried to contact us and put round and round in circles
Censorship at its finest
- Being able to write the review
- Censorship
- Censorship and one sided website
Preferred solution: Post the review
My negative review got deleted
I wrote a lengthy, very descriptive review of Soul Revolver Jackets (who were dishonest and insulting in my transaction) and trustpilot removed the review entirely from their site. I spent about 2 hours working it correctly to warn other potential customers that Soul Revolver lied to me and refused to admit any responsibility when I received a jacket that was totally not the same quality, quality/construction as advertised.
I went back to see my review recently just to check- and low and behold, not there!
And what do you know? Soul Revolver still has a 100% positive rating.
What an insult and poor way to conduct your business. I’m disgusted at both companies, what a world.
- Fake reviews
- Censorship
- Lied
Preferred solution: Deliver product or service ordered
Practice censorship
Works w/Ruby Lane to Remove Negative Reviews
- Censorship
Octopus Energy
Fake Good Fine Art America Reviews
Fine Art America doesn't allow their members to post reviews against them, so I have to leave my name off this review. This particular review is against Trust Pilot who have been promoting fake reviews on behalf of Fine Art America for quite a while now with new ones everyday.
Unless you're one of the few in the FAA inner circle, there's no way this is a 5 Star Company. They list a Fake Address in Santa Monica CA and screw over many members and buyers. Their shipping rates are very high and they cheat members in numerous ways.
Trust Pilot should be investigated. Until then people should completely ignore their reviews.
- Fake reviews
Unfair and untrue review by non paying buyer.
I have an online shop on Ruby Lane where I sell antiques and collectable items. July 4, 2017 a customer put a pending purchase on two items which totaled $143.00.
Ruby Lane sent her an invoice and I sent her 3 invoices and a reminder yet never heard from her again. When you put a pending purchase on items you are entering into an agreement to purchase said items as the items are listed as ''sold'' therefor cannot be purchased by other buyers. The two items were returned to my shop after several days. Five months later on 12/4/2017 I was left a very damaging review by this woman, she complained that she had a ''computer glitch'' and had been blocked from my shop.
She also complained that she had contacted Ruby Lane to voice her complaint and that they were not at all helpful and didn't care. When I contacted Trust Pilot to report this bad review I was sent an email saying they would look into it, but no communication followed.
I feel that this woman not only abused the Trust Pilot guidelines but also used her review to complain about ruby Lane Customer Service. A business is built on trust and mine has been damaged by this person's review especially as there was no sale,
Preferred solution: Please remove this review.
DO NOT TRUST THEM
Trustpilot is a scam
Trustpilot is a scam. Reviews are not verified and every competitors can freely give false negative 1 star reviews to hurt your business.
When you try to contact trustpilot about it they will give absolutely no care and will repeateadely send you the same pre-filled messages asking you to create an account on their platform to make you being their customer and sign up online their user conditions. And they take up to more than one week to reply to your messages.
I read other business review who say trustpilot will ask you big amount of money to remove bad review.
What a joke of a company they are, they should be pursued and shut down for their very poor and disrespecful practices.
TrustPilot Analytica
- Nigerian prince
Preferred solution: Scam someone else
Don't believe their ratings - Avoid using - FAKE
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Same here
I believe you. I had written a negative review regarding COVE Alarm system and I received an email that COVE reported my review after 2 months it's been live on their site, and they ask me to upload proof of me doing business with COVE.
I responded that I am not uploading anything to their site to show proof and didn't feel I had to, that's their job. They are partners with these business.
They make money from positive reviews. Notice when you are on a business website and you click to write a review, it redirects you to Trustpilot's website.