Natalya A Les

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Verified Reviewer

Phishing Scam is present in the reviews on many stores on the TrustPilot site and they are not doing much to prevent it.

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Phishing Scam is present in the reviews on many stores on the TrustPilot site and they are not...
Examples of the phishing refund scam reviews on TrustPilot: https://www.trustpilot.com/users/5f2958c18d2d856a48a28057 https://www.trustpilot.com/users/5f280d93b93ad21e4198**** ( I have reported these to TrustPilot) If you call the number the scammer is spelling out in his review, he will offer you a refund on behalf of the store via your PayPal or computer. But instead of sending you money, they will steal your money. They used these phone numbers, but can change them easily using VoP services: 607-214-**** 919-842-**** msupport606.com - domain they use to connect to your computer. Here is a copy-paste of one of the scam phishing reviews: I purchased 4 dresses from This Company . my total was 159.00. It took almost 2 months for me to get my very cheep, very small, very nasty shirts. They sent me wrong colors, wrong sizes and the material is something I have never seen before.So I went online to request to return order but the request would not process.Tried contacting the merchant they gave me their customer service helpline number which was ( + 1 SIX ZERO SEVEN 2 1 4 THREE 0 0 FIVE ) when my line was connected they helped me some with instructions so that i can return there garbage back and initiated my money to me,at first I thought whether they will really help me or its a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
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Loss:
$1000
Pros:
  • You can find good reviewed companies
Cons:
  • Confidence lever is low in how true reviews are
  • Phishing scam in the reviews is not being prevented

Preferred solution: Let the company propose a solution

User's recommendation: Chinese companies don't offer phone support. If you see in the reviews for a store that someone found a support phone and got a refund by calling it - be aware of the Phishing Refund Scam!

Anonymous
map-marker Milton Keynes, England

Asdfasda

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I like it, but there are scammers.
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Ai Scl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Copenhagen, Copenhagen

Avoid at all costs

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I'm a victim of thunderdrive.io storage scam. Because of a paid trustpilot.com account, Trustpilot allows this service to censor over 90% of bad reviews against them. It's all there, a column of greyed out reviews with 1 star.
View full review
Loss:
$60

Preferred solution: Out of business

2 comments
Guest

Same here

Carolina S Bdu
reply icon Replying to comment of Guest-1834207

I believe you. I had written a negative review regarding COVE Alarm system and I received an email that COVE reported my review after 2 months it's been live on their site, and they ask me to upload proof of me doing business with COVE.

I responded that I am not uploading anything to their site to show proof and didn't feel I had to, that's their job. They are partners with these business.

They make money from positive reviews. Notice when you are on a business website and you click to write a review, it redirects you to Trustpilot's website.

View more comments (1)
Anonymous
map-marker Baton Rouge, Louisiana

Do not purchase, we need larger tee public t- shirts exchange and they Have no customer support number and I have tried to contact us and put round and round in circles

Trying to exchange my product And there is no customer support phone number, I have chatted and called no number and cannot resolve my problem I am submitting this review for two Joe Burrow tshirts and below it only lets me chose spa treatment!!!
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1 comment
Guest

I agree. Customer communication is by email only. You never know who the email goes to

Patricia K Ipa

Censorship at its finest

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Wrote an negative review and it was deleted,Trustpilot censors reviews which is against the Constitution.Upon reading reviews of them I see this is a big problem with them.I have gone to the BBB and will go further if necessary.They cater to the businesses and will not post honest reviews that do not put these businesses in a positive light, do not trust them
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Pros:
  • Being able to write the review
Cons:
  • Censorship
  • Censorship and one sided website
Reason of review:
Poor customer service

Preferred solution: Post the review

2 comments
Carolina S Bdu

I believe you. I had written a negative review regarding COVE Alarm system and I received an email that COVE reported my review after 2 months it's been live on their site, and they ask me to upload proof of me doing business with COVE.

I responded that I am not uploading anything to their site to show proof and didn't feel I had to, that's their job. They are partners with these business.

They make money from positive reviews. Notice when you are on a business website and you click to write a review, it redirects you to Trustpilot's website.

Guest

Agreed

View more comments (1)
Zayaan Wbp

My negative review got deleted

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I wrote a lengthy, very descriptive review of Soul Revolver Jackets (who were dishonest and insulting in my transaction) and trustpilot removed the review entirely from their site. I spent about 2 hours working it correctly to warn other potential customers that Soul Revolver lied to me and refused to admit any responsibility when I received a jacket that was totally not the same quality, quality/construction as advertised.

I went back to see my review recently just to check- and low and behold, not there!

And what do you know? Soul Revolver still has a 100% positive rating.

What an insult and poor way to conduct your business. I’m disgusted at both companies, what a world.

View full review
Loss:
$175
Cons:
  • Fake reviews
  • Censorship
  • Lied
Reason of review:
Both Soul Revolver Jackets & Trust Pilot were knowingly dishonest

Preferred solution: Deliver product or service ordered

4 comments
Guest

TrustPilot, I don't trust YOU! I wrote 4 honest reviews of 4 different products.

I did not use cursing or names or libel anyone. Just commented on the product and MY opinion and experience with said products.

My reviews were posted and about a month later, TrustPilot notified me they had been removed. There was no explanation as to why.

Morrell Oiz

I researched a company I suspected of criminal activity. On GOOGLE, I found two completely opposite sets of TRUSTPILOT reviews; the first set, consisting of about almost 600 largely negative reviews (citing fraud and scam) giving the company an overall rating of 1 star, the second set, consisting of close to 200 mainly positive reviews, gave the company an overall rating of 5 stars. Draw your own conclusions.

Patricia K Ipa

having the same problem right now,negative reviews are censored and removed.makes you wonder how much they are being paid by these companies

Guest

I experienced the exact same thing posting my review about Betahacking 2 who is a big scamp . The man is a big dunce who only knows how to thief people money

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Spirited O
map-marker Austin, Texas

Practice censorship

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I posted a negative review. Company responded to review but not to me when I sent invoice number. Trustpilot removed my review pending investigation. I sent invoice from complaint company proving the validity of my complaint. I am still censored and now Trustpilot won't respond. Sitejabber had no problem with the same review but it was more harsh. Trustpilot censors valid complaints but will post fake positives that are plainly written by people that do not know the English language well.
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Angela A Clp
map-marker Harrislee, Schleswig-Holstein

Works w/Ruby Lane to Remove Negative Reviews

I had a bad experience buying an item on the website Ruby Lane. When I left my review about what happened, the seller make comments to make me look as though I did something shady when he was the one who misrepresented his items and didn't take responsibility for selling merchandise that had defects. When I replied to his comments, my review was removed. I contacted Ruby Lane and I was told they contact Trustpilot on the seller's behalf if they feel a review isn't fair and then it's up to Trustpilot if they want to remove it. So all the reviews you see for The Daisy Chain on Ruby Lane are censored/filtered reviews.
View full review
Cons:
  • Censorship
Reason of review:
Poor customer service
2 comments
Guest

These people are scamps and thieves . Trustpilot is a website that should be shut down .

The irs should hold these scamps and jail l them. Too many thieves on trustpilot

Guest
reply icon Replying to comment of Guest-1731180

juo

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Paul P Ocq

Octopus Energy

Called today because I have a large credit on my account. Customer service agent Esme was brilliant. Reduced my DD and arranged for excess to be put back into my account. Fantastic service from a superb customer based energy company. Octopus are brilliant.
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R F Bma
map-marker Oak Lawn, Illinois

Fake Good Fine Art America Reviews

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Fine Art America doesn't allow their members to post reviews against them, so I have to leave my name off this review. This particular review is against Trust Pilot who have been promoting fake reviews on behalf of Fine Art America for quite a while now with new ones everyday.

Unless you're one of the few in the FAA inner circle, there's no way this is a 5 Star Company. They list a Fake Address in Santa Monica CA and screw over many members and buyers. Their shipping rates are very high and they cheat members in numerous ways.

Trust Pilot should be investigated. Until then people should completely ignore their reviews.

View full review
Loss:
$200
Cons:
  • Fake reviews
Reason of review:
Not as described/ advertised
Barbara J Kop
map-marker Boston, Massachusetts

Unfair and untrue review by non paying buyer.

I have an online shop on Ruby Lane where I sell antiques and collectable items. July 4, 2017 a customer put a pending purchase on two items which totaled $143.00.

Ruby Lane sent her an invoice and I sent her 3 invoices and a reminder yet never heard from her again. When you put a pending purchase on items you are entering into an agreement to purchase said items as the items are listed as ''sold'' therefor cannot be purchased by other buyers. The two items were returned to my shop after several days. Five months later on 12/4/2017 I was left a very damaging review by this woman, she complained that she had a ''computer glitch'' and had been blocked from my shop.

She also complained that she had contacted Ruby Lane to voice her complaint and that they were not at all helpful and didn't care. When I contacted Trust Pilot to report this bad review I was sent an email saying they would look into it, but no communication followed.

I feel that this woman not only abused the Trust Pilot guidelines but also used her review to complain about ruby Lane Customer Service. A business is built on trust and mine has been damaged by this person's review especially as there was no sale,

View full review
Loss:
$145
Reason of review:
Problems with payment

Preferred solution: Please remove this review.

1 comment
Guest

Never heard of 'em.

Anonymous
map-marker Bellflower, California

DO NOT TRUST THEM

I'm not sure why this website is still up and running! They lack customer service and a proper way to handle things. We recently had a women leave a comment on our website and she clearly stated she has never made a purchase with us but just wanted to complain in regards to how we respond to customers who place reviews and then proceeded to state *** this company". We always thought that reviews should be based on how your shopping experience went, a review for the items that were purchased, and how customer service treated you but apparently you are allowed to leave ruthless reviews even if you have never shopped with the company and when you report the review they state there is nothing wrong. An other thing apparently there is a company with a similar name like our company somewhere out in the world and it looks like when people have a bad experience with them they come on over to us to leave a review thinking we are them and Trustpilot does nothing about it. We have already confirmed that they have never placed an order with us simply because they provide reviews to things we do not even sale. So screw the companies right?
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Jean-Sebastien D

Trustpilot is a scam

Trustpilot is a scam. Reviews are not verified and every competitors can freely give false negative 1 star reviews to hurt your business.

When you try to contact trustpilot about it they will give absolutely no care and will repeateadely send you the same pre-filled messages asking you to create an account on their platform to make you being their customer and sign up online their user conditions. And they take up to more than one week to reply to your messages.

I read other business review who say trustpilot will ask you big amount of money to remove bad review.

What a joke of a company they are, they should be pursued and shut down for their very poor and disrespecful practices.

View full review
4 comments
Guest

Can't get it off my Computer, tried everything. Its constintly poping up!!

Guest

Trust Pilot is a scam for businesses. Send in payment for Christmas Gift - Guaranteed delivery for an 8 year old child.

No delivery. Promise broken. They offered me a discount.

My credit card company got me my money back -- but trust Pilot removed my review because I did not want to send them my credit card details. All they had to do was ask the business to show a delivery receipt which did not exist.

Guest

It's TRUE even BBC talked about them See http://www.bbc.com/news/technology-4390****

Guest

I agreed with you 100% They are scammers and they dont care if its false or true review

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Paul d Rco

TrustPilot Analytica

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Isn't TrustPilot just an excuse to massively collect peoples email addresses together with their preferences so they can sell it to the highest bidder? Call me a pessimist, but I know a scam when i see one. This is just Cambridge Analytica all over again. Just like in Facebook advertising, companies share their customer backlog without even thinking about the concequences. And before you know it, nomatter how carefull you have been, you get a nice email from that Nigerian prince trying to stall his money abroad... I would suggest users and companies alike to avoid using this website if they care about their personal information. If you are trying to improve customer service by hearing their feedback just ask your customers directly. Much more personal, and much saver with regards to their private information.
View full review
Cons:
  • Nigerian prince
Reason of review:
Scam to get peoples Email addresses

Preferred solution: Scam someone else

Anonymous

Don't believe their ratings - Avoid using - FAKE

Final straw was ScotteVest review. TrustPilot will badger you until you until you change or delete. I provided a review which reviewed product, quoted CEO, reviewed customer service. Not allowed to quote CEO because he was speaking to my customer class and not me directly. Then had remove review of product. Then had to remove because the company could not find me in their database. Explained the product was a gift and I would not have an order number. Finally called company. This time they could find me. However, TrustPilot would not allow review because customer service would not provide order number to person other than purchaser. Also found out my wife bought my present on my birthday. Thanks TrustPilot for that info. Because unable to provide order number, they removed review. I deleted my account.
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Reason of review:
Bad quality
1 comment
Matt S Lyi

I purchased a piece of furniture that arrived broken. I could get nothing from the company so I tried to leave a bad/warning review on trust pilot.

They emailed me that the seller told them I had never purchased from them. I emailed a copy of the receipt and they still refused to post my review. I found an article about a lawfirm that went after them for this exact issue several years earlier.

I forwarded all of my emails to them. They are funded by companies and are not a true review site.